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Social Services Benefits

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Law 12/2022, of December 21, on Social Services of the Community of Madrid establishes the benefits of the public system of social services with a universal character and accessible under the conditions provided for in this law and in its specific regulations. The benefits are classified, by reason of their nature, as guaranteed and conditional and, by reason of their content, as service and economic benefits.

Social benefits are aimed at promoting autonomy, preventing dependency, promoting coexistence and the protection of children, social integration and the quality of life of individuals, families and groups.

The professional teams of social services will carry out the assessment and diagnosis of the situation or social need and the proposal of the indicated benefits, guaranteeing access to them in equal conditions. The granting and maintenance of the benefits may be conditioned, where appropriate, to the active collaboration of the users in the intervention or in the process of social integration, or their participation in the financing.

Primary Social Care

Description

Personalized information and guidance is offered on the programs, resources, benefits, activities and facilities for social care available at the local, regional and state level for the entire population.

This service includes the following actions:

  • Welcome the person or family making the request.
  • Carry out the detection and initial assessment of individual, family or group demand.
  • Inform people about their rights and the benefits that exist and about the necessary requirements for access to them.
  • Provide guidance on options and alternatives available to respond to the demand raised.
  • Channel access to other services or resources, if applicable.

Who is it addressed to?

General population.

Requirements

Reside in the municipality of Alcorcón.

How is it processed?

By requesting a prior appointment, by phone or in person, at the Social Services center that corresponds to the address of the person who requires the provision or service.

Necessary documentation

Identification document, DNI, NIE or passport.

application forms

It is not required.

Normative

where to go

Description

Based on the assessment of the demand raised by the person and the detection of other situations of need, the professional, social worker, elaborates the corresponding social diagnosis and the social intervention program. Based on these elements, mainly the procedures for services that respond to the needs detected in people and/or referrals to specific services (dependency, legal advice, psychological care, specialized family intervention, employment, etc.) .

This service includes the following actions:

  • Welcome the person or family making the request.
  • Propose alternatives for action according to the assessment made, taking into account the available resources and the preferences of the person.
  • Design and implement, in agreement with the person or family, a social intervention program for each particular case.
  • Offer professional support in decision-making in relation to proposals.
  • Manage the requested resource, with the application of scales or other assessment instruments, taking into account the personal, family and social circumstances of each person.
  • Establish coordination with other professionals and services related to the intervention program.
  • Provide ongoing care, periodically evaluating the intervention program.

Who is it addressed to?

General population.

Requirements

Reside and be registered the person in the municipality of Alcorcón.

How is it processed?

By requesting a prior appointment, by phone or in person, at the Social Services center that corresponds to the address of the person who requires the provision or service.

Necessary documentation

Identification document, DNI, NIE or passport.

application forms

They are not required.

Normative

where to go

Description

The municipal social services have a Legal Advice service where specialized professionals provide individualized advice on different matters (labour, criminal, family, leases, immigration, etc.) to the users of the municipal Social Services.

Who is it addressed to?

General population.

Requirements

Reside and be registered in the municipality of Alcorcón.

How is it processed?

Access to this service is managed by the social worker who assesses the orientation needs of the users and proceeds to arrange a scheduled appointment with the legal advisors. Therefore, it will be necessary to request an appointment at the Social Services center.

Necessary documentation

Identification document, DNI, NIE or passport.

Documentation on the subject of the consultation to be carried out.

application forms

It is not required.

Normative

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Home Care Services

Description

The Home Help service aims to prevent personal and family crisis situations by providing a series of supports in the care of the basic activities of daily life. It can be provided in two modalities, Personal Attention and Domestic Attention, and can be provided alternatively or additionally based on the needs of the users.

Specifically in the elderly, the aim is to prevent the physical and mental deterioration that aging entails, facilitating the continuity of the social relationship of the elderly in their usual family environment, avoiding or delaying their residential entry.

Who is it addressed to?

  • People aged 65 or over, with problems of reduced or limited personal autonomy.
  • People under 65 years of age with disabilities recognized by the competent body in a percentage equal to or greater than 65% who, due to being affected by a chronic illness or other situations, have reduced or limited personal autonomy.
  • Family units with minors in situations of temporary crisis caused by the death or absence of parents or main caregivers, illnesses and temporary hospitalizations, serious coexistence conflicts, or various circumstances that make it impossible to adequately care for minors in the family environment.
  • Temporary situations of need for support for post-hospital convalescence of people without a family and social network, or overload.

Requirements

They must meet the following requirements:

  • Not having the situation of dependency recognized, or that, having it recognized, the service has not been implemented by the competent administration.
  • Reside and be registered the person in the municipality of Alcorcón.
  • At an economic level, it is established as a requirement that the family unit does not have movable and real estate capital equal to or greater than 10 times the annual IPREM of 14 payments (€81,062.80).
  • The service must be indicated as a suitable resource. It will be considered that this condition is met when, according to the application of scale A or B that appears in Annex I, the applicant reaches a minimum of 10 points for low intensity services and 15 points for medium and high intensity services. Of said minimum score, and if scale A is applicable, at least 7 points must correspond to section 1.- Difficulty in performing Basic Activities of Daily Living (ABVD)- of the same.
  • Scale A will be applied to situations with limitations for the basic activities of daily life, and scale B to family units with minors in a situation of temporary crisis.
  • When in the assessment of the situation of the applicants, it is deduced that the applicant presents a degree of limitation in autonomy or functional capacity that could be susceptible to being declared as dependent under Law 39/2006 of December 14, it will be essential requirement to request the dependency assessment. In order to grant the service, proof of presentation of said application will be required.
  • Not be receiving the service for the same purpose at the same address, by another Public Administration. Exceptionally, as it is considered for a different purpose, the personal care service may be provided to the applicant, even if another member of the uf receives the SAD service by Dependency.
  • Participate in the financing of the service, establishing a % copayment according to the economic capacity of the family unit.

How is it processed?

In the municipal Social Services Centers, by appointment, the social worker will inform the user of the procedure and requirements for access to each of the benefits, as well as the necessary documentation for its processing.

The duly completed and signed applications will be delivered to the Alcorcón City Council Social Services Centers, to the municipal social worker, by appointment, by himself or by his legal representative or, failing that, by any person designated by the applicant.

Necessary documentation

Applications must be accompanied by the following documentation:

  1. Photocopy of the DNI, NIE or passport of all computable members of the family unit (uf) Originals must be presented for comparison or certification.
  2. Photocopy of the family book, or birth certificates of minors, in the event that the service is provided to uf where there are minors. Originals must be submitted for comparison or certification.
  3. Medical report/health partner detailing the health conditions of the applicant, preferably issued by the regional Health Service or other entities or accredited health professionals, if applicable.
  4. Photocopy of the Personal Income or Wealth Tax Declaration corresponding to the last financial year, of all the members of the uf with a legal obligation to do so, or a negative certificate if they are not obliged to present it, if applicable. Originals must be submitted for comparison or certification.
  5. Documentation accrediting the real estate capital available from the uf, through bank documents or another that contains said information.
  6. Property registration certificate of the real estate of the members that make up the uf, if applicable.
  7. Proof of expenses of a periodic nature for the concepts of rent or mortgage loan of the first home, in the event of not having other homes, if applicable.
  8. Proof of other periodic day center expenses, temporary residence of a member of the uf, compensatory pensions in cases of separation or divorce, if applicable.
  9. Copy of the resolution of the degree of dependency and Individual Care Plan, of the members of the uf, if applicable.
  10. Copy of the certificate of disability of the members of the uf, if applicable.
  11. Interested persons may be asked to provide documents other than those listed above, in order to verify if they meet the conditions required to be beneficiaries of the requested benefit.

The applicant and the rest of the members of the uf, where appropriate, may authorize the Alcorcón City Council, to carry out the necessary verifications and consultations in files held by the different public Administrations, relating to data that directly affect in the concession of the SAD (INSS, Tax Agency, Cadastre Management,), in order to expedite the processing of the file.

application forms

They are provided at social service centers.

Normative

Home Care Ordinance: Home Help Service, Home Telecare and Food at Home , published in the BOCM on 07/26/2021 and entered into force on 08/16/2021.

where to go

Description

Telecare is a personalized care and support service aimed at people at risk, whether for reasons of age, disability or dependency, which offers a permanent communication system, 24 hours a day every day of the year, attended by specialized professionals.

This service provides security to the beneficiaries and their families in the event of any emergency that may occur: falls at home, medical problems arising from their state of health, isolation and loneliness, etc.

Who is it addressed to?

  • People aged 65 or over, with problems of reduced or limited personal autonomy.
  • People under 65 years of age with disabilities recognized by the competent body in a percentage equal to or greater than 65% who, due to being affected by a chronic illness or other situations, have reduced or limited personal autonomy.

Requirements

They must meet the following requirements:

  1. Reside and be registered the person in the municipality of Alcorcón.
  2. Living or spending a large part of the day alone or in the company of people in a similar situation.
  3. Not having movable and real estate capital equal to or greater than 4.8 times the annual IPREM of 14 payments (€38,910.14). For the computation of the movable capital, the date of December 31 of the last fiscal year prior to making the request will be taken as a reference. In the case of financial assets and other movable securities, the redemption value will be computed on the date of the request and for real estate capital, the cadastral value of urban or rustic property that does not generate income will be computed, exempting the Habitual housing.
  4. Not having net income for all items and members of the family unit greater than:
  • 1 single person: €16,212.56 (2 times the annual IPREM of 14 payments)
  • 2 or more people: €20,265.70 (2.5 times the annual IPREM, 14 payments)

The annual income according to the income statement for the year immediately prior to the application will be taken into account.

In the case of applicants over 80 years of age who live alone or with other people over 80 years of age, they do not have to meet the economic requirements indicated above, points c) and d).

The municipal Social Services will study the advisability of implementing this service in those cases that, due to their special characteristics, advise against its installation.

The provision of this service means that the user must deliver a set of keys from his home to the company so that, in an emergency, they can access the home.

The service is free for users, with no co-payment requirement.

How is it processed?

In the municipal Social Services Centers, by appointment, the social worker will inform the user of the procedure and requirements for access to each of the benefits, as well as the necessary documentation for its processing.

The duly completed and signed applications will be delivered to the Alcorcón City Council Social Services Centers, to the municipal social worker, by appointment, by himself or by his legal representative or, failing that, by any person designated by the applicant.

Necessary documentation

Applications must be accompanied by the following documentation:

  1. Photocopy of the DNI, NIE or passport of all computable members of the uf Originals must be presented for comparison or certification.
  2. Photocopy of the family book, or birth certificates of minors, in the event that the service is provided to uf where there are minors. Originals must be submitted for comparison or certification.
  3. Medical report/health partner detailing the health conditions of the applicant, preferably issued by the regional Health Service or other entities or accredited health professionals, if applicable.
  4. Photocopy of the Personal Income or Wealth Tax Declaration corresponding to the last financial year, of all the members of the uf with a legal obligation to do so, or a negative certificate if they are not obliged to present it, if applicable. Originals must be submitted for comparison or certification.
  5. Documentation accrediting the real estate capital available from the uf, through bank documents or another that contains said information.
  6. Proof of expenses of a periodic nature for the concepts of rent or mortgage loan of the first home, in the event of not having other homes, if applicable.
  7. Proof of other periodic day center expenses, temporary residence of a member of the uf, compensatory pensions in cases of separation or divorce, if applicable.
  8. Copy of the resolution of the degree of dependency and Individual Care Plan, of the members of the uf, if applicable.
  9. Copy of the certificate of disability of the members of the uf, if applicable.
  10. Interested persons may be asked to provide documents other than those listed above, in order to verify if they meet the conditions required to be beneficiaries of the requested benefit.

The applicant and the rest of the members of the uf, where appropriate, may authorize the Alcorcón City Council, to carry out the necessary verifications and consultations in files held by the different public Administrations, relating to data that directly affect in the application, in order to expedite the processing of the file.

application forms

They are provided at social service centers.

Normative

Home Care Ordinance: Home Help Service, Home Telecare and Food at Home , published in the BOCM on 07/26/2021 and entered into force on 08/16/2021.

where to go

Description

Telecare is a personalized care and support service aimed at people at risk, whether for reasons of age, disability or dependency, which offers a permanent communication system, 24 hours a day every day of the year, attended by specialized professionals.

This service provides security to the beneficiaries and their families in the event of any emergency that may occur: falls at home, medical problems arising from their state of health, isolation and loneliness, etc.

This Telecare modality is specific for seniors over the age of 80, who live alone or with others over this age, and can be requested directly through the indicated form. Those people who have a different living situation, and are interested in requesting the general Telecare service, must make an appointment at the Social Services Center closest to their home to make said request.

Who is it addressed to?

Older people aged 80 or over, who live alone or with other people over 80 years of age.

Requirements

  1. Reside and be registered the person in the municipality of Alcorcón
  2. Being 80 years of age or older and living alone or with other people over 80 years of age.
  3. The provision of this service assumes that the user delivers a set of keys to his home to the company so that, in an emergency, they can access the home.

The service is free for users, with no co-payment requirement.

How is it processed?

The duly completed and signed application may be submitted to the General Registry of the City Council, together with the required documentation.

It may also be submitted by Electronic Registration :

  • In the generic instance to be submitted for registration, it will indicate "TAD application over 80 years of age", and the duly completed application will be attached along with a copy of the applicant's DNI
  • If the procedure is to be carried out by someone other than the applicant, in addition to the duly completed application and a copy of the applicant's ID, it must be accompanied by the representation authorization document established for this purpose.

The application form can be obtained on the municipal website (see "Application forms") and at the Social Services Centers.

Necessary documentation

Applications must be accompanied by the following documentation:

1. Photocopy of the DNI or NIE of the people of the coexistence unit.
2. Municipal registration certificate of Alcorcón or authorize your consultation.

application forms

Normative

Home Care Ordinance: Home Help Service, Home Telecare and Food at Home , published in the BOCM on 07/26/2021 and entered into force on 08/16/2021.

Description

The Food Delivery Service (CAD) aims to improve the living and coexistence conditions of the elderly and/or with autonomy problems in their own home and in their community, avoiding unnecessary hospitalizations and guaranteeing adequate, appetizing nutrition. and healthy.

Who is it addressed to?

  • People aged 65 or over, with problems of reduced or limited personal autonomy.
  • People under 65 years of age with disabilities recognized by the competent body in a percentage equal to or greater than 65% who, due to being affected by a chronic illness or other situations, have reduced or limited personal autonomy.

Requirements

They must meet the following requirements:

  1. Reside and be registered the person in the municipality of Alcorcón.
  2. Have at home the necessary means to preserve and heat the meals delivered (microwave oven and refrigerator), in acceptable conditions of use and cleanliness.
  3. People who do not have the capacity to take care of the minimum preparation involved in the food provided will not be able to receive this service, unless a family member or trusted person formally agrees to receive it and provide it under the appropriate conditions.
  4. Participate in the financing of the service provided from the menu price, according to the economic capacity of the family unit.

How is it processed?

In the municipal Social Services Centers, by appointment, the social worker will inform the user of the procedure and requirements for access to each of the benefits, as well as the necessary documentation for its processing.

The duly completed and signed applications will be delivered to the Alcorcón City Council Social Services Centers, to the municipal social worker, by appointment, by himself or by his legal representative or, failing that, by any person designated by the applicant.

Necessary documentation

Applications must be accompanied by the following documentation:

  1. Photocopy of the DNI, NIE or passport of all computable members of the uf Originals must be presented for comparison or certification.
  2. Photocopy of the family book, or birth certificates of minors, in the event that the service is provided to uf where there are minors. Originals must be submitted for comparison or certification.
  3. Medical report/health partner detailing the health conditions of the applicant, preferably issued by the regional Health Service or other entities or accredited health professionals, if applicable.
  4. Photocopy of the Personal Income or Wealth Tax Declaration corresponding to the last financial year, of all the members of the uf with a legal obligation to do so, or a negative certificate if they are not obliged to present it, if applicable. Originals must be submitted for comparison or certification.
  5. Proof of expenses of a periodic nature for the concepts of rent or mortgage loan of the first home, in the event of not having other homes, if applicable.
  6. Proof of other periodic day center expenses, temporary residence of a member of the uf, compensatory pensions in cases of separation or divorce, if applicable.
  7. Copy of the resolution of the degree of dependency and Individual Care Plan, of the members of the uf, if applicable.
  8. Copy of the certificate of disability of the members of the uf, if applicable.

Interested persons may be asked to provide documents other than those listed above, in order to verify if they meet the conditions required to be beneficiaries of the requested benefit.

The applicant and the rest of the members of the uf, where appropriate, may authorize the Alcorcón City Council, to carry out the necessary verifications and consultations in files held by the different public Administrations, related to data that directly affect in the concession of the SAD (INSS, Tax Agency, Cadastre Management,), in order to expedite the processing of the file.

application forms

They are provided at social service centers.

Normative

Home Care Ordinance: Home Help Service, Home Telecare and Food at Home , published in the BOCM on 07/26/2021 and entered into force on 08/16/2021.

where to go

Dependence

People who, on a permanent basis, for reasons derived from their age, illness or disability, and linked to the lack or loss of physical, mental, intellectual or sensory, require the attention of another person or persons or important help to carry out the basic activities of daily living (ABVD) or, in the case of people with intellectual disabilities or mental illness, other support for their personal autonomy.

The Law contemplates the following benefits for dependent persons:

  • Telecare.
  • Home help (household needs and personal care).
  • Day Center Service.
  • Residential Care Service.
  • Economic benefit linked to the service (Service Check).
  • Financial benefit for personal assistance (grade III).
  • Economic benefit for care in the family environment.

To start the procedure for assessing the situation of dependency, necessary for access to the benefits included in the Law on Personal Autonomy and Care for People in a Situation of Dependency, you can go to the municipal Social Services centers so that the person or the legal representative makes the request according to the established models and providing the required documentation essential for the start of the administrative file.

People recognized as being in a situation of dependency may request a review of the degree of dependency, as well as of their Individual Care Program (PIA), when they consider that there has been a considerable variation in their health situation or their environment. The beneficiaries of a service or provision may also request a review of their economic capacity.

  1. In order to request a review of the degree of dependency, at least six months must have elapsed since the previous assessment was made. Along with the application form for review of the degree of dependency, it is necessary to submit an updated health report. This procedure can be carried out by the person concerned without going through Social Services.
  2. The review of the Individual Care Program (PIA) can be carried out at the request of the interested party or his representative, when there is a change in health conditions or in the situation of the environment that justifies a modification of the service or benefit that he enjoys. This PIA review request must be made through the municipal social services, which may provide information and guidance and propose the most appropriate service or provision for the new situation. It is also possible to review the PIA ex officio as a result of a review due to aggravation, when it is necessary to modify the recognized service or benefit, due to having a more appropriate modality, due to circumstances that advise the review or due to transfer from another Autonomous Community.
  3. The review of economic capacity.

At the request of the interested person, a review of the economic capacity can be requested:

  1. When at least one year has elapsed since the resolution of the procedure and their economic capacity has decreased by more than 25%, when they prove that their economic capacity is less than the amount of the Multiple Effects Public Income Indicator (IPREM) or two times said amount in the event that the service established in your PIA is residential care.
  2. When you are awarded a place in the service established in your PIA, provided you have spent a year or more on the corresponding access list. This procedure can be carried out by the person concerned without going through Social Services.

Ex officio review: When there is a review of the recognized degree of dependency and/or of the Individual Care Program or when the competent body in matters of dependency detects variations in the economic data used to determine economic capacity.

Other Care Resources for the Elderly and with Disabilities

Description

The Community of Madrid offers the elderly the possibility of accessing a temporary stay in a residential center when certain transitory family circumstances occur (hospital admissions, maternity, travel...), which prevent the family from devoting care necessary to their elders.

It is also possible to request a temporary stay in cases of convalescence of the elderly, as long as they do not require hospital care.

The maximum duration of the stay is two months, although, exceptionally and with prior justification of the cause, it is possible to extend the stay for another month.

Who is it addressed to?

These places are aimed at autonomous elderly people and those recognized as dependent when any of the following circumstances occurs:

  • Illness, accident or surgical intervention of the person who cares for the elderly person.
  • Works or transfers of residence of the family caregiver.
  • Care for the elderly during their convalescence, when they do not require hospital care. Rest and support from family members and caregivers.
  • Other causes that temporarily prevent the care of the elderly in their own home, provided that the return of the elderly person to their usual environment is guaranteed.

Requirements

  1. Being Spanish or a foreigner residing in the territory of the Community of Madrid, or a foreign transient residing in any territory of the European Union, who is in an evident state of need, assistance and social protection.
  2. Foreigners not residing in the EU may access the centers, in accordance with the provisions of current international treaties or as established by law for those who are in a recognized state of need.
  3. Proof of residence in the Community of Madrid for the last two years immediately prior to the application date.
  4. Be 65 years old at the time of applying for admission or 60 years old in the case of people in a situation of dependency. The resident's spouse or common-law partner may enter the residence, provided there is a justified reason and they are over 60 years of age.
  5. Not suffer from infectious-contagious disease or any other that requires permanent and continuous attention in a hospital center.

How is it processed?

The application to access a temporary stay place is made at the corresponding municipal Social Services Center, according to the registration area.

Necessary documentation

  1. Photocopy of the applicant's DNI or document proving identity, in case of not being Spanish (if the citizen authorizes his consultation in the application form, his contribution will not be necessary).
  2. Original or certified copy of the registration certificate, which proves the legal residence of the applicant in a municipality of the Community of Madrid, during the two years prior to the date of the application.
  3. Certificate of pensions received (if the citizen authorizes their consultation in the application form, their authorization will not be necessary).
  4. Personal Income Tax Declaration of the applicant, or failing that, data available to the Tax Agency, referring to the last fiscal year (if the citizen authorizes their consultation in the application form, their authorization will not be necessary ).
  5. Medical report in official model.
  6. Social report in official model.
  7. Authorization notification of the applicant (only in cases of notification to a person other than the applicant or legal representative).
  8. Authorization to consult personal data and submit the application (in the case of applications with second applicants).
  9. Request temporary stays.

Normative

  • Order 285/2015, of March 2, of the Ministry of Social Affairs that modifies Order 1377/1998, of July 13, which regulates the processing of applications and allocation of places in residential care centers for the elderly that integrates the public network of the Community of Madrid (BOCM nº 65, of March 18).
  • Order 1377/1998, of July 13, (art. 15) of the Ministry of Health and Social Services, which approves the procedure for processing applications and awarding places in the Residences for the Elderly that make up the public network of the Community of Madrid (BOCM no. 166, of July 15).

where to go

Description

Residences are facilities that offer preventive, rehabilitative and personal care care, as well as permanent housing and comprehensive care for the elderly who, due to their socio-family situation, cannot be cared for in their own homes and require admission to a center. residential. These residences are integrated into the public network of the Community of Madrid, whether they are owned, contracted or managed.

Who is it addressed to?

These places are aimed at autonomous elderly people who, due to their socio-family situation, cannot be cared for in their own homes and need to be admitted to a residential center.

Requirements

Older people who meet the following requirements may apply for this resource:

  • Be 65 years old.
  • Being autonomous in the basic activities of daily life.
  • Be Spanish or a national of any Member State of the European Union. Foreigners who, residing in the Community of Madrid, belong to countries other than the EU may be users of residences for autonomous elderly people, in accordance with the provisions of International Treaties, in the current Law Regulating the Right to Asylum and the Refugee Status and in the current Law Regulating the Rights and Freedoms of Foreigners in Spain and their Social Integration.
  • Proof of residence in the Community of Madrid for the last two years prior to the application.
  • Not suffer from infectious-contagious disease, or any other that requires permanent and continuous attention in hospital centers.

How is it processed?

To request this residential resource, it is necessary to request an appointment at the Social Services Center that corresponds to your address.

Necessary documentation

  1. Copy of the DNI of the applicant or applicants (if the citizen authorizes his consultation in the application form, the contribution will not be necessary). If the applicant is not Spanish, a document proving their identity.
  2. Original or certified copy of the City Council Certificate proving the registration of the applicants in a municipality of the Community of Madrid during the two years prior to the date of the application.
  3. Declaration of income and assets, official model.
  4. Certified copy of the Certification of the Tax Agency, related to the Income Tax of Physical Persons (if the citizen authorizes its consultation in the application form, the contribution will not be necessary).
  5. Original or certified copy of the certifications from financial institutions stating the values or amounts of capital (deposits, accounts, financial assets, etc.) that have given rise to the returns that appear in the personal income tax certificate referred to in section former.
  6. Original or certified copy of the certificates of all pensions received (if the citizen authorizes their consultation in the application form, the contribution will not be necessary). 7. Social report, official model.
  7. Medical report, official model.

Normative

  • Order 285/2015, of March 2, of the Ministry of Social Affairs that modifies Order 1377/1998, of July 13, which regulates the processing of applications and allocation of places in residential care centers for the elderly that integrates the public network of the Community of Madrid (BOCM nº 65, of March 18).
  • Resolution 8049/2009, of December 18, of the General Director of the Elderly, by which the Telematic Registry of the Ministry of Family and Social Affairs is enabled to carry out telematic procedures during the processing of the file of the procedure called "Application for temporary stays in Residences for the Elderly” (BOCM No. 41, of February 18, 2010).
  • Order 1377/1998, of July 13, (art. 15) of the Ministry of Health and Social Services, which approves the procedure for processing applications and awarding places in the Residences for the Elderly that make up the public network of the Community of Madrid (BOCM no. 166, of July 15).

where to go

Description

The Community of Madrid has a network of occupational centers, day centers, residences and community housing aimed at free care for adults, between 18 and 65 years of age, with physical, intellectual and sensory disabilities.

Who is it addressed to?

Community dwellings are supervised flats aimed at adults with mild intellectual disabilities and a high level of personal management. They are intended for accommodation, coexistence and social assistance for people who, despite functioning independently, require a public resource due to difficulties in family or social integration.

Community housing does not require recognition of the situation of dependency and the circumstances that occur for its adjudication must be informed by the Social Services, so they have a specific access system. The request is made through the Municipal Social Services that correspond to the applicant by reason of residence.

How is it processed?

To request this resource, it is necessary to make an appointment at the Social Services Center that corresponds to your address.

where to go

Economic benefits

Description

Social emergency aid is one-off, non-periodic, exceptional economic benefits recognized in the Public Social Services System granted to individuals or families to facilitate their social integration, support the care of dependent persons, alleviate transitory situations of need or guarantee subsistence minimums.

Access to these aids requires an assessment of the family situation by a social worker, as well as compliance with the socioeconomic requirements established in the regulatory Ordinance, for this type of benefit.

In addition, they are established as an instrument of social intervention, in any of the following areas: relational, labor, educational, economic, health, etc., which would imply an improvement in the living conditions of the recipients.

There are two types of financial aid:

Social Emergency Fund:

  1. Socio-family aid for food and basic necessities: intended for food, among which is especially infant food, in order to allocate them to the maintenance of the family group. As well as personal and domestic hygiene products.
  2. Housing aid: those related to the use of the habitual residence for payment of bail, rent, mortgage, community of owners, eviction, those destined to cover small conservation and maintenance works to maintain the basic health conditions of the habitual residence, Acquisition and repair of basic household equipment.
  3. Aid for supplies for the payment of electricity, water and/or gas bills.
  4. Urgent accommodation: its purpose is to cover urgent and transitory accommodation situations when people for various reasons cannot remain in their place of residence and it has been possible to prove the non-existence of a place in a public center or centers that can solve the need for accommodation.
  5. Aid for the acquisition of curricular school material for compulsory education students who study in centers supported by public funds.
  6. Complementary aid: specific and extraordinary aid whose purpose is to cover expenses of an extraordinary nature: transportation, pharmaceutical expenses, prostheses and other health aids.
  7. Other basic aid intended to cover other exceptional expenses, not classified under the previous headings and which are considered necessary by the social worker within the social intervention process.

Support Benefits for Minors:

  1. School canteen: aid to cover the costs of using school canteens, through payment to public educational centers, including public nursery schools, aimed at favoring and protecting minors from families with special socioeconomic difficulties.
  2. Child schooling: aid for nursery and/or public nursery schools, aimed at favoring and protecting minors from families with special socioeconomic difficulties, through payment to educational centers.

Who is it addressed to?

  • People and/or families in a situation of economic vulnerability.
  • Minors enrolled in educational centers for families in a situation of economic precariousness.

Requirements

General requirements:

  1. Be over eighteen years of age or an emancipated minor.
  2. Reside and be registered on the date of the application in the municipality of Alcorcón, except in those exceptional cases in which due to supervening necessity they require urgent and immediate attention in Alcorcón, duly justified by means of a technical report.
  3. Lack of sufficient income or income and, being in a situation of need: it is considered that there is a lack of sufficient income or income when the individual or the family unit, as the case may be, does not obtain a net monthly income greater than that established in the economic scale of the coexistence unit established in this ordinance.
  4. Not having access to other aid from other Public Administrations or own resources that cover the entire need for which the benefit is requested.
  5. Constituting the aid a technically indicated resource, according to the technical assessment of the municipal social worker.
  6. Accept, on the part of the applicant, the commitment to social intervention, in accordance with his intervention project, which is established by Law 11/2003, of March 27, on social services of the Community of Madrid, which in turn requires a response positive on the part of the applicant aimed at overcoming their disadvantageous situation.
  7. Having duly justified, in due time and form, the aid previously received from the social services of the Alcorcón City Council.

Specific Emergency Fund Requirements:

  1. Socio-family aid for food and basic necessities: intended for food, among which is especially infant food, in order to allocate them to the maintenance of the family group. As well as personal and domestic hygiene products.
  2. Basic food products (meat, chicken, fish, fruits, vegetables, legumes, dairy products, rice, bread and pasta) and basic necessities (personal hygiene and cleaning products) can be purchased. Expressly excluded carbonated drinks, snacks, trinkets, industrial pastries, alcohol or tobacco.
  3. Housing aid: those related to the use of the habitual residence for payment of bail, rent, mortgage, community of owners, eviction, those destined to cover small conservation and maintenance works to maintain the basic health conditions of the habitual residence, Acquisition and repair of basic household equipment.
  4. Aid for supplies for the payment of electricity, water and/or gas bills.
  5. Urgent accommodation: its purpose is to cover urgent and transitory accommodation situations when people for various reasons cannot remain in their place of residence and it has been possible to prove the non-existence of a place in a public center or centers that can solve the need for accommodation.
  6. Aid for the acquisition of curricular school material for compulsory education students who study in centers supported by public funds.
  7. Complementary aid: specific and extraordinary aid whose purpose is to cover expenses of an extraordinary nature: transportation, pharmaceutical expenses, prostheses and other health aids.

Specific requirements for dining room and nursery school aid:

  1. Have been granted a place in the educational center.
  2. Families that may be entitled to a reduced price according to the call of the Community of Madrid (RMI, victims of terrorism, foster care and family per capita income less than the amount set in the annual call, IMV, etc.), have the obligation to Present the documentation at the educational center that grants you such right and they must prove it to us.
  3. Families that may be entitled to other types of scholarships or public aid for the same purpose, have the obligation to request it and must prove said request and in case of being beneficiaries of the same, they must communicate it to manage the cancellation of municipal aid. being incompatible with any other aid granted for the same purpose.
  4. Families will contribute to defray the cost of the school canteen or children's schooling according to their economic capacity, being an essential element the establishment of this system of economic participation by families, except in the cases of minors at risk or who for your family circumstances are considered exceptional.

How is it processed?

To request this resource, it is necessary to make an appointment at the social services center that corresponds to your home address.

Necessary documentation

The documentation required for the processing of financial aid is the following:

  1. Photocopy of the DNI, NIE or passport of all computable members of the family unit, originals must be presented for comparison or certification.
  2. Photocopy of the family book, or birth certificates of minors.
  3. Proof of economic income of the coexistence unit:
    • Pension and payroll certificate.
    • Certificates of benefits: unemployment, subsidy, RAI, RMI, IMV, etc).
    • Affidavit of income, if applicable.
    • Any other economic document that allows the income to be valued.
  4. Treasury certificate and/or the last income tax statement presented.
  5. Copy of the regulatory agreement or separation sentence where the alimony pensions for children or compensatory pension are reflected. In the event of de facto separations, it will be requested that the alimony payment application process be initiated, and in the event that the payment of the same is not being made, proof of having claimed it in court will be presented. In those cases in which the minor lives with one of the parents and the latter states that the other parent resides abroad, they must file a complaint in the Court for non-payment of maintenance (support and advice for their presentation in the SAV) and deliver a copy.
  6. Document from the embassy indicating the residence in the country and the income received by the father or mother of the minor, in the cases of families where the parents are not separated or divorced and one of them resides outside of Spain.
  7. Proof of payment of the rent or mortgage in the event that the expense can be deductible with proof of current payment (last receipt/current month).
  8. Any other document that is considered necessary to be able to assess the dining aid or child schooling based on other circumstances not described above.
  9. In addition, the bank movements of the last 3 months of the accounts opened in the name of the members of the family unit may be requested.
  10. If deemed convenient, authorization to consult the Data Brokerage Platform of the Ministry of Finance and Public Function.

application forms

They are provided at social service centers.

Normative

Regulatory ordinance of social aid and benefits for situations of special need and/or social emergency of the Alcorcón City Council , published in the BOCM on February 10, 2021.

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Description

The social bonus for electricity is a government resource that helps vulnerable consumers to pay their electricity bills through a discount on the amount of the invoice when it comes to vulnerable, severely vulnerable consumers or people at risk of social exclusion. This bonus is intended for those families in a situation of economic and social vulnerability. The discounts can be 25%, 40% or even be exempt from payment depending on the type of consumer.

Who is it addressed to?

The electricity social bonus regulations establish a series of conditions that must be met by all users who want to apply for this aid:

  • The applicant must be the holder of the electricity contract.
  • You must have contracted the PVPC rate, also known as the Voluntary Price for Small Consumers.
  • Said rate can only be contracted with the so-called Reference Marketers.
  • Have a contracted electrical power equal to or less than 10 kW.
  • The social bonus can only be requested for the family's habitual residence, not for second residences.
  • Comply with the economic requirements set by the IPREM (currently it is €8,106.28).

Requirements

  • The economic aid received with the electric social bonus depends on the family unit and the annual income level, set by the IPREM. Depending on these conditions, a family can be considered a vulnerable consumer, a severe vulnerable consumer or a severe vulnerable consumer at risk of social exclusion.
  • The family unit can be made up of a single person, couples without children or people with elderly dependents.

In addition, a series of special situations are included that allow you to benefit from a higher allowable income margin:

The special situation group includes those people who:

  • They are victims of gender violence.
  • They are victims of terrorism.
  • Who have in the family unit members with a disability equal to or greater than 33%.
  • That they have in the family unit a person in a situation of recognized dependency of degree II or III.

The supply may not be cut off to people at risk of exclusion and in a special situation.

To prove belonging to one of these special situation groups, they must go to the Social Services Centers, where they can provide the proving report to present to the supply companies and benefit from a greater bonus.

How is it processed?

To request this resource, it is necessary to make an appointment at the Social Services Center that corresponds to your address.

The documentation required for this process is:

  1. DNI of the contract holder, who is the person requesting the aid.
  2. DNI of minors who are over 14 years old.
  3. Certificate of registration in the home of all members of the family unit.
  4. Family Book.
  5. Large Family Title, if this condition exists.
  6. Certificate issued by Social Security if a minimum pension is received.
  7. Social Services Certificate when special situations apply.

where to go

Disability

Description

This service of the Care Program for People with Disabilities offers information and general guidance on municipal resources (social services, childhood, culture, sports, employment, education, health), dependency law, activities carried out by municipal associations, etc. It constitutes the access door to the different activities of the Program.

Who is it addressed to?

People with disabilities, regardless of their age and type of disability.

Requirements

Be registered in Alcorcón.

How it is processed

To access this service it is necessary to make an appointment.

Necessary documentation

Identification document (DNI, NIE or passport).

application forms

It is not required.

Normative

  • Convention on the rights of persons with disabilities (04/21/2008).
  • Royal Legislative Decree 1/2013, of November 29, approving the Consolidated Text of the General Law on the rights of people with disabilities and their social inclusion (12/03/2013 and 04/01/2022).
  • Law 8/2021, of June 2, which reforms civil and procedural legislation to support people with disabilities in the exercise of their legal capacity (06/03/2021).
  • Law 39/2006, of December 14, on the Promotion of Personal Autonomy and Care for people in a situation of dependency (12/15/2006).
  • Law 12/2022, of December 21, on Social Services of the Community of Madrid

where to go

Description

Family respite service whose objective is to contribute to the need for adapted leisure of people with disabilities as well as rest and family reconciliation for caregivers, through recreational and educational activities, for one full day a month ( on Saturday).

Who is it addressed to?

  • People with intellectual disabilities, from 6 years.
  • Carers of people with disabilities.

Requirements

  • Be registered in Alcorcón.
  • Pay the established copayment.

How it is processed

To access this service it is necessary to make an appointment.

Necessary documentation

  • Identification document (DNI, NIE or passport).
  • Opinion on the degree of disability (percentage) issued by the Base Center.

application forms

It is not required.

Normative

  • Convention on the rights of persons with disabilities (04/21/2008).
  • Royal Legislative Decree 1/2013, of November 29, approving the Consolidated Text of the General Law on the rights of people with disabilities and their social inclusion (12/03/2013 and 04/01/2022).
  • Law 8/2021, of June 2, which reforms civil and procedural legislation to support people with disabilities in the exercise of their legal capacity (06/03/2021).
  • Law 39/2006, of December 14, on the Promotion of Personal Autonomy and Care for people in a situation of dependency (12/15/2006).
  • Law 12/2022, of December 21, on Social Services of the Community of Madrid

where to go

Description

Urban camp service specifically aimed at people with intellectual disabilities that provides activities adapted to the ages, characteristics and abilities of the participants: free and directed play, crafts, musical and relaxation activities, outings and activities abroad, film screening, sport and physical activity, etc. It is aimed (preferably) at students, registered in Alcorcón, of the Severo Ochoa Public Center for Special Education. They are carried out, fortnightly, during the month of July.

Who is it addressed to?

  • People with intellectual disabilities, from 6 years.
  • Carers of people with disabilities.

Requirements

  • Be registered in Alcorcón.
  • Pay the established copayment.

How it is processed

To access this service it is necessary to make an appointment.

Necessary documentation

  • Identification document (DNI, NIE or passport).
  • Opinion on the degree of disability (percentage) issued by the Base Center.

application forms

It is not required.

Normative

  • Convention on the rights of persons with disabilities (04/21/2008).
  • Royal Legislative Decree 1/2013, of November 29, approving the Consolidated Text of the General Law on the rights of people with disabilities and their social inclusion (12/03/2013 and 04/01/2022).
  • Law 8/2021, of June 2, which reforms civil and procedural legislation to support people with disabilities in the exercise of their legal capacity (06/03/2021).
  • Law 39/2006, of December 14, on the Promotion of Personal Autonomy and Care for people in a situation of dependency (12/15/2006).
  • Law 12/2022, of December 21, on Social Services of the Community of Madrid.

where to go

Description

Support service, on a one-off basis, provided by specialized professional caregivers to support and accompany people with disabilities in their participation in activities of a different nature (cultural, sports, educational, leisure, etc.) and facilitate rest and conciliation of personal and family life to regular caregivers.

Who is it addressed to?

  • People with intellectual disabilities, from 6 years.
  • Carers of people with disabilities.

Requirements

  • Be registered in Alcorcón.
  • Pay the established copayment.

How it is processed

To access this service it is necessary to make an appointment.

Necessary documentation

  • Identification document (DNI, NIE or passport).
  • Opinion on the degree of disability (percentage) issued by the Base Center.

application forms

It is not required.

Normative

  • Convention on the rights of persons with disabilities (04/21/2008).
  • Royal Legislative Decree 1/2013, of November 29, approving the Consolidated Text of the General Law on the rights of people with disabilities and their social inclusion (12/03/2013 and 04/01/2022).
  • Law 8/2021, of June 2, which reforms civil and procedural legislation to support people with disabilities in the exercise of their legal capacity (06/03/2021).
  • Law 39/2006, of December 14, on the Promotion of Personal Autonomy and Care for people in a situation of dependency (12/15/2006).
  • Law 12/2022, of December 21, on Social Services of the Community of Madrid.

where to go

Description

This service includes a set of activities for people with intellectual disabilities, from the age of 6, aimed at promoting their autonomy and self-determination, by carrying out specific activities aimed at stimulating language and communication, the development of social skills and healthy habits, the acquisition of values of citizenship and coexistence.

Who is it addressed to?

People with intellectual disabilities, from 6 years.

Requirements

Be registered in Alcorcón.

How it is processed

To access this service it is necessary to make an appointment.

Necessary documentation

  • Identification document (DNI, NIE or passport).
  • Opinion on the degree of disability (percentage) issued by the Base Center.

application forms

It is not required.

Normative

  • Convention on the rights of persons with disabilities (04/21/2008).
  • Royal Legislative Decree 1/2013, of November 29, approving the Consolidated Text of the General Law on the rights of people with disabilities and their social inclusion (12/03/2013 and 04/01/2022).
  • Law 8/2021, of June 2, which reforms civil and procedural legislation to support people with disabilities in the exercise of their legal capacity (06/03/2021).
  • Law 39/2006, of December 14, on the Promotion of Personal Autonomy and Care for people in a situation of dependency (12/15/2006).
  • Law 12/2022, of December 21, on Social Services of the Community of Madrid.

where to go

Description

This service constitutes a space for personal development, participation and creation of support networks for people with hearing disabilities over 65 years of age.

Who is it addressed to?

Hearing impaired people over 65 years of age.

Requirements

Be registered in Alcorcón.

How it is processed

To access this service it is necessary to make an appointment.

Necessary documentation

  • Identification document (DNI, NIE or passport).
  • Opinion on the degree of disability (percentage) issued by the Base Center.

application forms

It is not required.

Normative

  • Convention on the rights of persons with disabilities (04/21/2008).
  • Royal Legislative Decree 1/2013, of November 29, approving the Consolidated Text of the General Law on the rights of people with disabilities and their social inclusion (12/03/2013 and 04/01/2022).
  • Law 8/2021, of June 2, which reforms civil and procedural legislation to support people with disabilities in the exercise of their legal capacity (06/03/2021).
  • Law 39/2006, of December 14, on the Promotion of Personal Autonomy and Care for people in a situation of dependency (12/15/2006).
  • Law 12/2022, of December 21, on Social Services of the Community of Madrid.

where to go

Immigration/Foreigners

Description

This service offers the foreign population general information on first reception and specialized attention on immigration through guidance, advice and support in accessing the resources of the different public systems and in the management of administrative procedures that allow regularization. their situation in the country.

Who is it addressed to?

People and families of foreign origin who require guidance and/or support in the management of immigration procedures.

Requirements

Reside in the municipality of Alcorcón.

How it is processed

To access this service it is necessary to make an appointment.

Necessary documentation

  • Identification document (DNI, NIE or passport).
  • Other documents related to the procedure to be carried out.

application forms

Not required.

Normative

  • Law 12/2022, of December 21, on Social Services of the Community of Madrid.
  • Organic Law 4/2000, of January 11, on the rights and freedoms of foreigners in Spain and their social integration.

where to go

Description

The Intercultural Mediation Service issues the reports that the Regulation of Organic Law 4/2000, on the rights and freedoms of foreigners in Spain and their social integration, approved by Royal Decree 557/2011, of April 20, allows the preparation of to local entities:

  • Rooting report.
  • Report on adequate housing.

You can consult all the information related to requirements, documentation and procedures for family roots and reunification at the following link:

Consult information about procedures

Who is it addressed to?

Applicants for social roots or family reunification.

How it is processed

The request for these reports to the Intercultural Mediation Service must be made, in person or electronically, through the Municipal Registry of the Alcorcón City Council.

where to go

municipal registry.

a) Request for a prior appointment for face-to-face processing

b) Access to the Electronic Registry

Description

The Intercultural Mediation Service organizes complementary training activities aimed at foreigners, related to immigration procedures such as social roots and obtaining Spanish nationality:

Know Your Laws Program

Group training sessions are carried out within the framework of the Social Roots procedure, consisting of the teaching of the four modules that make up the "Know your Laws" program established by the General Directorate of Immigration of the Community of Madrid. Participants who pass the training process receive the corresponding participation certificate.

(This program is currently suspended until further order from the competent General Directorate of the Community of Madrid)

Spanish nationality

Training sessions aimed at facilitating passing the CCSE constitutional and sociocultural knowledge exam linked to the procedure for applying for Spanish nationality that require basic notions of the organization of the country; government, powers and institutions of the State, fundamental laws, rights and duties, and the territorial organization, physical and political geography of Spain.

Who is it addressed to?

Foreign people.

Requirements

Be an applicant for social roots or Spanish nationality.

How it is processed

To access this service it is necessary to make an appointment.

Necessary documentation

  • Identification document (DNI, NIE or passport).
  • Other documents related to the procedure to be carried out.

application forms

Not required.

Normative

  • Law 12/2022, of December 21, on Social Services of the Community of Madrid.
  • Organic Law 4/2000, of January 11, on the rights and freedoms of foreigners in Spain and their social integration.

where to go

Volunteering

Description

Alcorcón has been part of the Network of Volunteer Information Points of the Community of Madrid since 2001. The purpose of the Network of Volunteer Information Points of the Community of Madrid is to provide advice and information for the promotion of volunteering in the region , facilitating a way for citizens to participate from their closest environment.

The following activities are managed from the municipal PIV:

  • Information and attention to citizens who request information on volunteer options in the town.
  • Coordination and advice on volunteering to social entities, support in recruiting volunteers, dissemination of activities, periodic meetings of the Volunteer Board.
  • Coordination and meetings with other public administrations.
  • Activities to raise awareness and promote volunteering.
  • Training for volunteers.
  • Dissemination in RRSS and other media of topics/activities related to volunteering.

Who is it addressed to?

  • People older than 12 years.
  • Volunteer entities.

Requirements

  • Live in Alcorcón.
  • Those established in the Volunteering regulations.

How it is processed

To access this service it is necessary to make an appointment by sending an email to voluntariado@ayto-alcorcon.es .

Necessary documentation

Identification document (DNI, NIE or passport).

application forms

Not required.

Normative

  • Law 45/2015, of October 14, on Volunteering.
  • Law 1/2015, of February 24, on Volunteering in the Community of Madrid.

where to go

Volunteer Information Point:

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