The Municipal Consumer Service is a local resource where the different competencies in consumer affairs are developed, aimed at the defence and protection of consumers, and its main function is consumer protection through information, advice, mediation and market surveillance.
The OMIC (abbreviation of Oficina Municipal de Información al Consumidor) carries out activities for the defence and information of consumers.
Its main functions are to provide information, guidance and assistance to consumers and users in the field of Consumer Affairs in the local area. And, on the other hand, to resolve by amicable means and on a voluntary basis any disputes that may arise between business people and consumers in Alcorcón, i.e. it mediates between the two parties.
Services offered
Who can use this service
Consumers resident in Alcorcón who purchase or use products and services that are widely used and consumed.
How and where to make a query or complaint
By e-mail: omic@ayto-alcorcon.es
Procedure: fill in the complaint form and send it to the address indicated.
Requirements: No prerequisites are required, as long as the query refers to a consumer problem and the person requesting it is an end consumer living in the city of Alcorcón.
By telephone: 916 64 82 69 from 10.00am to 1.00pm.
Requirements: No prerequisites are required, as long as the consultation refers to a consumption problem and the person requesting it is an end consumer living in the city of Alcorcón.
Presential: Plaza Reyes de España, 1 rom 10.00am to 1.00pm.
Formalities: request an appointment at by Telephone 010, if you call from Alcorcón, / Telephone: 911 12 70 10, if calling from another municipality, only for consumers registered in Alcorcón or on the Town Hall website "Oficina Municipal de Información al Consumidor OMIC".
Requirements: No prerequisites are required, as long as the query or complaint refers to a consumer problem and the person requesting it is an end consumer living in the city of Alcorcón.
In electronic office
Procedures: Through the Alcorcón Town Council website.
Requirements: No prerequisites are required, as long as the query or complaint refers to a consumer problem and the person requesting it is an end consumer living in the city of Alcorcón.
By post: send a letter to the OMIC at the following address Plaza Reyes de España, 1, Alcorcón 28921.
Requirements
Exercise a commercial activity in the municipality of Alcorcón.
Necessary documentation
To be in possession of the municipal opening licence or responsible declaration.
Proof of registration with the I.A.E. (Economic Activities Tax).
Formalities
In person:
In Plaza Reyes de España, 1, request an appointment at 010 if calling from Alcorcón Telephone 911 12 70 10, if you are calling from another municipality, or on the Town Hall website "Oficina Municipal de Información al Consumidor OMIC".
Non-presential procedure
You can download the Claim Forms online at the following link:
Download Claim Form
(información a facilitar puntualmente)
Non-sedentary vending is a commercial activity that has a long history in Spain and has undergone major changes in recent decades.
Types of sales:
Sales at street markets
Alcorcón has two street markets dedicated to the sale of textiles, footwear, accessories, fruit and vegetables, nuts and dried fruit, clothing and household accessories.
Days of celebration: Tuesdays
Location: San José de Valderas and Recinto Ferial
Opening hours: from 09:00h to 14:00h
During the patron saint's festivities in September, the market located in the Fair Grounds moves to the Parque de la República car park.
Seasonal products
Churros and chestnuts stalls from 21 October to 31 March.
Ice cream stall from 1 April to 15 October.
Melon and watermelon stalls from 15 May to 15 October.
Where to find us
Plaza Reyes de España, 1
Telephone 916 64 82 69
